Credit Controller – Midrand

Company: Fidelity Services Group
Job Type: Entry Level
Location: Midrand, Gauteng
Posted: 3 hours ago
Application Deadline: Open until filled

Introduction

Fidelity Services Group is seeking a dedicated and detail-oriented Credit Controller to join our team in Midrand. This role is central to our financial operations, focusing on collecting outstanding SecureFire amounts. The ideal candidate will be instrumental in achieving excellent results in key performance areas, including reducing debtor days (DSO), maximizing cash collection, and minimizing bad debt expenses and write-offs.

Minimum Requirements

• Matric (Grade 12) certificate.
• A Credit Management or Finance-related qualification is highly advantageous.
• 2-3 years of proven collections experience within a high-volume consumer environment.
• Strong proficiency in Microsoft Office, with intermediate-level skills in Excel.
• Working knowledge of LSN and SAP systems is essential.
• Exceptional people and communication skills.

Job Specification: Key Responsibilities

The Credit Controller will be responsible for a variety of tasks to ensure efficient account management and customer service:

• Proactively contact clients via telephone regarding due or overdue amounts to secure payment for arrears.
• Accurately document all notes from outbound client calls in the Listener system.
• Meet or exceed the minimum number of prescribed daily collection calls.
• Process and capture debit order resubmissions within the Listener system.
• Verify and update client information in the Listener system during customer interactions.
• Encourage and facilitate the conversion of clients from printed to electronic communication methods.
• Negotiate and secure payment commitments from clients to settle overdue accounts promptly.
• Conduct diligent follow-ups on client payment commitments.
• Issue letters of demand and suspension to clients in strict accordance with the company’s collection policy.
• Perform daily reviews of regional suspense accounts to identify and correctly allocate misapplied client payments.
• Request the suspension of overdue accounts after completing the required number of calls and communications.
• Effectively communicate company policies, collection procedures, and service-specific information to clients.
• Identify the root cause of client queries, record them in the Listener system or query management tool, and redirect them to the appropriate department for resolution when necessary.
• Ensure timely resolution of forwarded queries by consistently following up with relevant departments to facilitate client payment.
• Provide clients or the Contact Centre with copies of invoices, statements, and other relevant documentation upon request.
• Resolve client queries related to Credit Control that arise from outbound calls or are transferred from the Contact Centre.
• Communicate the resolution of queries clearly to both internal and external customers.
• Prepare various administrative documents accurately, including credit note requests, fund transfers, client refund requests, and master data amendments.
• Process the offsetting of receipts against credit notes and debit notes on a daily basis.
• Reconcile accounts with credit balances to determine the cause and process necessary adjustments, such as refunds or transfers.
• Strive to consistently achieve individual and departmental collection targets and bad debt provision goals.
• Maintain a high standard of customer service, professionalism, and courtesy in all client interactions.
• Participate in ad-hoc projects and initiatives within the Credit Control Department as required.
• Ensure a high standard of workspace organization and housekeeping at all times.

Skills and Behavioural Competencies

• Excellent verbal and written communication abilities.
• Outstanding customer service and interpersonal skills.
• Ability to work effectively under pressure and handle difficult customer situations with tact.
• Strong telephone etiquette and negotiation skills.
• Computer literacy with intermediate Excel proficiency.
• A keen eye for accuracy and meticulous attention to detail.
• Excellent account reconciliation skills.
• High level of consistency and resilience in a demanding environment.

Equity Statement

Fidelity Services Group (Pty) Ltd reserves the right not to make an appointment to any advertised position. While all appointments are made purely on merit, giving preference to existing employees where applicable, we actively encourage and support applications from Historically Disadvantaged Candidates and Black Female Candidates.

We are committed to global fair practice and business ethics and believe in the continuous development of our human capital as the key resource to our success.

Application Process

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

To apply for this position, please visit the official application portal:
https://fidelityservicesgroup.simplify.hr/vacancy/gt7asu