AVBOB
Clerk: Debit Orders
Reference Number: 109CL01
Company: AVBOB
Location: Centurion, Gauteng
Job Level: Entry Level / Skilled
Job Type: Permanent
Salary: Market Related
Posted: September 22, 2025
Application Deadline: Open until filled
About the Role
AVBOB is seeking a customer-oriented and self-motivated individual to join our dynamic Debit Orders team. In this role, you will report directly to the Senior Clerk and play a crucial part in maintaining the high standards of our department. Your primary responsibility will be to ensure that all payment files are processed accurately, correctly, and in a timely manner.
Key Responsibilities
- Process daily correspondence and emails efficiently.
- Accurately capture and process debit order authorization forms.
- Print and dispatch letters and emails for all amendments processed.
- Capture new bank account details and verify policyholder addresses and contact information.
- Handle telephonic queries from clients and institutions, providing professional and helpful service.
- Follow up diligently on non-payments to resolve issues promptly.
- Process premium cancellations in a timely manner to prevent policies from lapsing.
- Perform general office administration tasks, including cancellations, updates, and managing returned mail.
- Work on daily lapse reports provided by the supervisor and take action to prevent policy lapses.
- Compile and provide daily/weekly statistics and reports (e.g., post and schedules) to the Senior Clerk.
- Provide general assistance and support to the Senior Clerk and team as required.
- Maintain clear and professional communication with policyholders, institutions, and life offices regarding query progress.
Requirements
- Grade 12 / Matric certificate.
- Minimum of 2 years of experience within the insurance industry.
- Computer literacy is essential.
- Advanced skills in Microsoft Excel will be a significant advantage.
- Strong attention to detail and a high level of accuracy.
- Excellent customer service and telephone etiquette.
- Good organizational and administrative skills.
- Ability to work effectively as part of a team.
How to Apply
To apply for this position, please follow the application link below. Applications must be submitted via the official AVBOB recruitment portal.