RAF Administrative Assistant Vacancies (X4)

About the Job

Division: 3300

Reference No: 6108

Location: East London, Eastern Cape, South Africa

Employment Type: Fixed Term Contract (36 months)

Disability (EE targeted role): Yes

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00 per annum

Job Posting End Date: 30 September 2025

The Road Accident Fund (RAF) is committed to providing appropriate cover to all road users within the borders of South Africa. We aim to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner. We also actively promote the safe use of our roads.

Administrative Assistant: Undertakings (X4 Positions)

These are 36-month fixed-term contract positions available at the Road Accident Fund.

Purpose of the Job

The Administrative Assistant in the Undertakings section is responsible for providing day-to-day administrative support to the Medical Management department. This role ensures smooth operations by handling various administrative tasks efficiently and accurately.

Key Performance Areas

Compliance Administration

In this area, you will maintain up-to-date written documentation for all the department’s business activities. You will ensure full compliance with the organization’s policies and process standards. It is important to stay informed about internal standards and business goals to support strong internal controls and avoid any issues.

Office Coordination

You will help maintain correspondence, filing systems, handle telephone queries, and provide general administrative support to the office. Maintaining strict confidentiality in all office matters is essential. You will assist in following up on outstanding issues, ensuring all requests are handled and responded to within set timelines.

Additionally, you will engage with Processing Centers to resolve pending matters. You will help ensure the department has enough stationery supplies. Validating and verifying information and documents for accurate capturing and handling is a key task. You will keep systems and registers up to date, check for duplicate documents, requests, or queries, and report them as needed.

Other duties include allocating reference numbers, accurately capturing related documents on various systems, allocating matters to the appropriate team members, and drafting and sending letters to stakeholders when required.

Meeting Support

You will assist in arranging meetings for the department, including taking and distributing minutes according to governance standards. Maintaining a register to track outstanding matters from meetings is important. You will support the follow-up on meeting resolutions and ensure actions are taken.

Responsibilities also include confirming meetings, managing team diaries, and scheduling appointments with internal and external stakeholders as needed.

Document and Records Management

You will administer records management and filing processes in line with the RAF filing plan. Ensuring the filing system is always up-to-date and functional is crucial. You will help retrieve information quickly when requested.

Maintaining confidentiality of all documents and ensuring they reach the intended recipients is a priority. You will acknowledge receipt of documents, allocate file numbers, record data on the computer system, and file them appropriately.

Qualifications

A Matric or Grade 12 certificate is required for this position.

Experience

At least 1 year of relevant experience in an administrative or similar environment is necessary.

Technical and Behavioural Competencies Required

Behavioural Competencies

• Planning, organization, and coordinating skills
• Personal mastery and self-development
• Emotional wisdom and effective decision-making
• Strong ethics and values
• Client service orientation

Technical Competencies

• Computer literacy in MS Word, Excel, and PowerPoint
• Excellent planning and organizational skills
• Good administrative skills
• Ability to access and manage required information
• Strong writing skills
• Basic understanding of Supply Chain Management (SCM) processes
• Basic financial knowledge

Additional Information

NB: RAF offers Total Employment Cost packages with no additional contributions from the employer. Successful candidates must structure their packages in a way that suits their personal needs.

The Road Accident Fund follows the principles of employment equity, and preference will be given to People with Disabilities.

Applicants who do not receive correspondence from us within six weeks of the closing date should consider their application unsuccessful.

Security vetting will be conducted on all prospective employees.

It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and provide proof of such evaluation.