At RCL FOODS, we produce high-quality food products and make a positive difference in lives, communities, and the future. Our purpose, “We grow what matters,” guides everything we do. As a leader in the food manufacturing industry, we are looking for a dedicated Credit Controller to join our Group Services team. This role is key to helping us achieve our business goals by managing customer payments effectively.

The main goal of this position is to ensure that customer collection targets are met, which supports the company’s profitability. You will handle overdue accounts, reduce risks for the company, and minimize any potential losses from unpaid bills.

Duties and Responsibilities

Credit Control

• Prepare and send out invoices or Proof of Delivery (PoD) documents on time to help customers pay quickly.
• Collect remittance advices from customers and allocate the payments correctly in our systems.
• Handle all discounts and rebates, getting approval from the Credit Supervisor before the end of each month.
• Make sure all cash payments are cleared and recorded properly in the General Ledger.
• Create accurate stock tolerance journals that balance all debits and credits in the ERP system.
• Prepare General Ledger accounts for review and approval before running customer statements.
• Generate and distribute customer statements using the ERP system before the agreed monthly deadlines.

Customer Administration

• Monitor each customer’s credit limit to stay compliant, and alert your supervisor if any customer is getting close to exceeding it.
• Contact customers after sending statements to discuss their balances, encourage timely payments, or help them apply for higher credit limits if needed based on credit reports.
• Provide reports on all overdue transactions that are 60 days or more to the Credit Supervisor.
• Follow ‘stop supply’ instructions in the ERP system when a customer has not paid, but only after getting the required approvals and instructions.
• Where possible, work with customers to fix account issues before stopping supply to avoid disruptions.
• Inform customers when their account is blocked due to non-payment, and notify all relevant internal teams about the account status.

Claim Processing

• Investigate pricing claims using SAP, print relevant invoices, and check for any valid deals in the system.
• Get authorization for valid deals on a pricing cover sheet and share it within the team.
• For claims where no valid deal exists, schedule them in the ERP system and provide supporting documents to the appropriate team members for further processing.
• Manage stock-related claims, such as returns, damaged goods, or shortages, by starting the necessary paperwork and document flow.
• Check if credits have been approved for queries; if not, send supporting documents electronically to the relevant site.
• Track all stock claims in the ERP system and ensure all queries are resolved promptly.
• For invalid claims, supply the customer with proof or backup documents to explain why the claim cannot be approved.

Teamwork and Self-Management

• Take full ownership of your tasks and activities, showing strong self-management skills in planning, prioritizing, and personal development.
• Work effectively as part of the team to support overall department goals.

Minimum Requirements

• A relevant Diploma or Degree in Finance or a related field.
• At least 3 years of experience in a credit and logistics environment.
• A relevant qualification in Credit Management or Finance.
• Preference for 3 years of experience in debtors management, especially in the Fast-Moving Consumer Goods (FMCG) sector.
• Experience in Wholesale and OK Franchise would be an added advantage.
• Strong skills in Microsoft Excel, including proficiency in PivotTables and VLOOKUP functions.

This role offers an exciting opportunity to contribute to a dynamic team in a growing company. If you are detail-oriented, good at managing relationships, and passionate about finance, we encourage you to apply.